Apprentice Computer Assistant – Queen’s University Belfast
- Posted by Fearghal Quinn
- Posted in Careers Blog
The Apprentice Computer Assistant roles sit within Digital and Information Services and forms part of Queens University’s IT Service Desk team, delivering frontline support to staff and students. These roles are ideally suited to someone at the early stages of their career who is eager to build practical skills and gain recognised qualifications in a supportive, professional environment.
This is an excellent opportunity to begin a career in IT, allowing you to earn while you learn through a combination of practical experience and structured training.
In this role, you will provide first-line technical support across multiple channels, helping users resolve issues and make effective use of University systems. You will develop strong customer service and technical skills while gaining experience with devices, applications and cloud-based services. You will also support Student Computing Centres, assist with equipment setup, and contribute to key activities such as student registration. Working as part of a collaborative team, you will help deliver a high-quality user experience while building skills aligned to recognised industry standards and qualifications.
About the person:
We are looking for a motivated and customer-focused individual with a strong interest in developing a career in IT. You will have a willingness to learn, a positive attitude, and the ability to work effectively both independently and as part of a team.
You will demonstrate good communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience. A commitment to delivering excellent customer service and supporting a diverse user community is essential.
Key responsibilities include providing first-line IT support, assisting users across multiple channels, supporting the setup and maintenance of IT equipment, and contributing to the smooth operation of Student Computing Centres.
Essential criteria:
- Five GCSEs, at Grade C or above, which must include English Language and Mathematics.
Note: Apprenticeships are designed to develop new knowledge and skills at a higher level than you already have, or in a new vocational area. You will not be eligible to apply if you already hold the same or similar qualification in the same vocational area e.g. ONC/D, HNC/D or degree in a computer related subject.
To be considered for this opportunity you must complete a Queen’s University Belfast employment application form and the Belfast Metropolitan College, Mindmill test.
To apply for these roles please complete a Queen’s application form, as per “Apply online” (below) and undertake a Mindmill online assessment test here – https://belfastmet.mindmill.co.uk/JobApplications/CompleteApplication/10777
You must complete your psychometric testing by:
- 17 June 2026
If you have any queries, please contact itapprenticeship@belfastmet.ac.uk.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information.
What we offer:
Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with flexible working options, work-life balance initiatives and support for physical and mental health. You can find more detail on all of this and more at https://www.qub.ac.uk/directorates/HumanResources/pay-reward-and-benefits/
Queen’s University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality. For further information on our commitment to Equality, Diversity and Inclusion, please visit www.qub.ac.uk/diversity.
If you are an international applicant and don’t already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application – http://go.qub.ac.uk/internationalstaffsupport.
Closing Date: Saturday 13 June 2026
