Almac (Craigavon) – Degree Apprenticeships – BSc (Hons) Leading on Customer Operations


Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.


Hours of work: 37.5 (inclusive of study release to university)

Location: Craigavon

Do you want to earn as you learn and gain a BSc Honours degree, all debt free?

Do you want to gain real life work experience, building successful relationships with colleagues and clients along the way?

Do you enjoy identifying and using your initiative to solve problems?

Are you a good communicator?

If yes, we could have the opportunity for you!

Accelerate, Almac’s award winning Higher Level Apprenticeship Programme, has a strong track record in delivering apprenticeship programs in areas such as life sciences, information technology, engineering and business and customer operations.

Building on the success of recent years, we are excited to launch a further initiative to recruit eight Degree Apprentices who will be enrolled on a programme of study with Ulster University Business School, funded through the Department for the Economy’s Higher Level Apprenticeship programme.

This will be a 3.5 year program, combining academic and on-the-job learning across a number of core business subject areas which will lead to achievement of a BSc (Honours) Degree in Leading on Customer Operations.



Project Management (2 positions)

In project management, our new degree apprentices will assume project coordination roles, within one of the following teams:

  • Production project management
  • Distribution project management

They will work as part of global project delivery teams, with Project Leads and Clinical Supply Managers, ensuring customer requests are met, on time and in line with the project specification.



Operations (6 positions)*

Our new degree apprentices will assume supervisory positions within the Secondary or Adapt Production department or within Label Control.

They will work with a team of Operators, Senior Operators or Label Controllers to ensure customer agreed timelines are achieved.

(Please note after an initial training period, Operations employees will be expected to work within a bi-weekly rotational shift pattern which comprises of the following: Week 1 Monday – Friday 0730 – 1530 hours, Week 2 Monday – Friday 1530 – 2330 hours)



We are committed to helping you achieve your potential through a structured programme of tailored on-the-job training and mentorship. You will work in a high-quality, customer focussed, fast paced environment, building an exceptional career as part of an organisation with a vision to advance human health. These are dynamic and challenging roles. Supported by your Almac Mentor, you will learn a lot about Almac and our customers and further develop your skills in areas such as communication, meeting deadlines and planning to achieve results. You will also grow in confidence by responding to our internal and external customers and providing the level of service Almac is renowned for.

Successful completion of the program will leave you well positioned for further advancement within the Project Services or Operations departments or the wider Almac family.

These roles will be initially offered on a fixed term basis for the duration of your study programme.

After successfully completing your qualification, there will be the opportunity to gain a permanent role and have a clear route for career progression into more senior positions.


With the opportunity to earn a competitive salary whilst gaining experience and an Honours degree – what’s not to like?!


Closing date for receipt of applications: Friday 29th March 2024 at 1700 hours


Click here for further details and application