Housing Customer Support Apprentice – Northern Ireland Housing Executive
- Posted by Fearghal Quinn
- Posted in Careers Blog
Location: NI Various
Salary: £22,366 per annum
Contract Type: Permanent
Weekly hours: 37
Closing date: 23/05/2024
Worktime: 9am – 5pm to be confirmed
Job description
As a Housing Customer Support Apprentice, you will be in a permanent role and supported to attain accredited qualifications. You will be supported to develop skills and gain experience to prepare you for a career in housing. You will be assigned to gain on-the-job experience in the delivery of frontline housing services to both tenants and customers seeking housing solutions. Your programme will include working out in the communities we serve and participating in shared learning activities. Please see employer website for full job details & person specification – https://www.nihe.gov.uk/careers
Responsibilities
Understanding the needs of tenants, and customers
Taking appropriate action, referring complex or other issues to other staff in line with agreed procedures or signposting to other organisations as directed
Answering customer queries and supporting frontline housing service teams
Skills and Qualifications
Essential Skills
Achieved a minimum of five GCSE qualifications grade C, including English & Mathematics or equivalent qualifications.