Work+ Apprenticeship Opportunity – AIB Customer Service Specialist

Available in locations across NI – Dungannon, Enniskillen, Belfast, Derry, Newry

Employer Profile                AIB (NI)

Apprenticeship Type         Leading Customer Operations > Level 6

Salary                                  £19,000

Start date                           02 Sep 2024

Location Type                    Office

JOB DESCRIPTION

• Provide exceptional customer service through both over the phone and face to face interactions
• Processing customer transactions, such as deposits, withdrawals, and payments, resolving complaints, and answering questions.
• Ensure customers are dealt with in a professional manner
• Work independently and as part of a team to meet individual and team performance targets
• Adhere to bank policies and procedures
• Assist new and existing customers, ensuring needs are being met
• Offering customers information about products and services offered by the bank.
• Track, record, report, and store accurate and complete information about transactions and customers.

PERSON SPECIFICATION

Are you passionate about delivering the best possible experience to our customers?

Have you the ability to work either individually or as part of a team in order to deliver on our business objectives, flexible attitude and display excellent communication skills through various methods?

Why not join our small team where you will be given the chance to shine and further develop your career within AIB!

Apply on Work+