Work+ Apprenticeship Opportunity – Kairos (Business Technology)

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Employer Profile           Kairos

Apprenticeship Type    Business Technology > Level 6

Positions                         1

Location                          Ormeau Baths (and Remote Working), 18 Ormeau Avenue, Belfast, BT2 8HS

Salary                              £21,000

Start date                       09 Sep 2024

Location Type                Home


Who is Kairos? 

It is a platform for professional sports clubs to streamline planning and optimize performance.

As a tailored and dynamic sports performance platform Kairos optimises the performance of professional athletes by providing them with a structured tool to engineer and own their bespoke medical, athletic and skill requirements. These features are delivered simultaneously alongside real-time insights allowing the athlete to attain peak performance on game day.

Co-founded by Andrew Trimble an ex-professional rugby player with Ireland and Ulster, Kairos is used by clubs and National teams at the highest levels of world sport in Europe and the US including Manchester United and Liverpool FC as well as Premiership and Pro-14 rugby union teams such as Ulster and the Hurricanes in New Zealand.

What will you be doing?

In response to increased demand for the platform, we are now looking for a Customer Success Specialist to join our team to help ensure that our customers are gaining significant value from Kairos while helping to influence the future evolution of the platform. This includes:

  • Ensuring that all customer support requests are resolved to the customers’ satisfaction efficiently
  • Following systems, processes and helping with the production of content that allows customers to resolve the issues they face themselves with ease
  • Helping to Improve the customer service experience, creating engaged customers and helping to facilitate contract renewals and organic growth
  • Advising the wider team on how the platform itself can evolve to reduce the volume of customer support requests, complementing our plans to scale
  • As the first point of contact with customers you will ensure that current and changing customer needs are understood by the product development team
  • Manage the onboarding process of new customers


As a hugely ambitious company with significant traction already we need you to be skilled, wanting to learn, focused, dogged, fast-paced and with a huge appetite for being the best and working with the best. We value and encourage positive intent, teamwork, diversity, a no-blame culture, patience and an agile and efficient mindset.

You will have very strong verbal, written and interpersonal skills. You will be a proven problem solver who works of their own initiative while utilising the wider team to find solutions efficiently. They will have very high standards and will understand how they will be an integral face of the company and will be critical to our success.


Apply to Workplus here